Shipping

Where we ship

Worldwide 🌎 If you're having trouble selecting shipping to your location, get in touch and we can make it happen.

Processing time

Orders are processed in 2-4 business days. Pre-orders are the exception - they ship as soon as the product restocks.

Delivery times

• USA (Express): 6-11 business days.
• Australia (Standard): sent via Australia Post. Times can vary, so please allow 4-15 business days.
• EU, UK and most international: sent via trusted providers, chosen by country and best carrier.

Express shipping is optional at checkout.

Tracking your order

For Australian orders, contact Australia Post for tracking information.

US customers can apply the original Australia Post tracking number to USPS and follow delivery right to the door.

Please allow 48 hours for tracking to update once your package has shipped. Not all European countries offer package tracking.

USA shipping notice

With new import laws in place, we're seeing longer-than-expected delays at US customs. This one is out of our hands, and we appreciate your patience - we're managing the new situation and will get your mumsie goodies to you as quickly as we can.

Taxes and duties

This depends on your country, and the rules change quicker than a baby's nap. Do your own research, or reach out and we can help.

All duties and taxes charged by customs in the destination country are the responsibility of the buyer, and won't be refunded or reimbursed by The Mumsie.

Some helpful links:

• European taxes and duties
• UK taxes and duties

Incorrect addresses

The Mumsie isn't responsible for return shipping if the wrong address is entered at checkout. Please include your complete address, including apartment number and postal code. If your order needs reshipping, a fee will be calculated.

Lost or undelivered parcels

Once parcels are collected from our distribution locations, they become the property of your selected shipping carrier, and The Mumsie is not legally responsible for lost or damaged goods. Please keep your shipping confirmation details somewhere safe in case an investigation is needed. We track all packages where we can to prevent this happening.

Returns

What's eligible

We accept returns on unworn, unwashed garments within 30 days of parcel delivery, with the original tags still attached. Returns outside this window will receive a store credit.

• Full-priced items: eligible for a refund, exchange or store credit.
• Discount-code promotion and sale items: store credit only, issued as a gift card.
• Orders purchased with Afterpay: store credit only.
• Mystery Mumsie items: excluded from refund, exchange and store credit.

How it works

Fill in our returns form to start a return or refund request.

You can send returns to our head warehouse in Australia, or to our Mumsie hub in Los Angeles, CA, USA.

Once your garment arrives and has been inspected at Mumsie HQ, your refund will be issued and confirmed by email.

Return shipping

Customers are responsible for all return shipping costs, and packages must be tracked. Shipping costs are non-refundable.

Exchanges

We accept exchanges on unworn, unwashed garments within 30 days of parcel delivery, with tags attached.

Because of the nature of our business, we can't always guarantee your desired size will be available. Please get in touch as soon as you realise the sizing isn't right, and where we can, we'll reserve your preferred size until your original garment arrives and is inspected at Mumsie HQ.

Exchanges can be sent to our Australian address, or to our hub in Los Angeles, CA, USA.

As a measure of good faith, we cover the cost of sending out your new exchange item - the return of the original item is at your expense. Any exchanges beyond the first are at the customer's expense, and packages must be tracked.

Fill in our returns form for all exchange requests.