Shipping + Returns


SHIPPING

* XMAS ORDER CUT OFF DATES 

To give you the best chance of receiving your Mumsie before xmas we recommend: 

Australia - Dec 14th for Standard, 19th Dec for Express. 

Rest of World - 1st Dec for Standard, Dec 10th for Express.

All orders are shipped from MUMSIE HQ in Noosa, QLD, Australia.

Australian STANDARD Shipping is sent by Australia Post. Shipping times can vary. Please allow 4 - 15 business days for delivery on orders. Once your order has shipped please contact Australia Post for any tracking information.

EXPRESS shipping is optional at checkout.
*Shipping for returns is non-refundable. 
 
INTERNATIONAL ORDERS
We ship international orders using DHL EXPRESS.   
Please note: Not all European countries have a package tracking option, The Mumsie is not responsible for lost or undelivered parcels. Depending on your country of origin Customs processing can delay delivery. Please allow 48 hours for tracking to update once the package has shipped.
 
Where do you ship? 
Worldwide! 🌎
 
When will you ship my order?
Processing time is 1-3 business days. This excludes Pre Orders which will be shipped as soon as product restocks.
 
Incorrect Address The Mumsie is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
 
What if my item is not delivered or is lost in transit? Once parcels are collected from our studio they are then property of Australia Post. The mumsie is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. When we can we track all packages to prevent this from happening.
 
What are the taxes and duties I will have to pay? This depends on your country.  *Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by The Mumsie for any reason.

 

RETURNS

CHRISTMAS GIFTING. If you purchase something as a gift or for yourself leading up to Christmas we will happily extend the returns period until the end of January. Have a fabulous holiday! 

We accept returns on unworn, unwashed garments within 15 days of parcel delivery (as above this is extended until the end of January for those purchases leading up to Christmas). Tags must be originally attached. If your return is outside this window you will receive store credit. You can send them back to us in Australia or to our Mumsie hub in Los Angeles, CA, USA.
Any items purchased on sale are not eligible for refunds, but can be returned for store credit only. 
Upon delivery and inspection of garment at the mumsie studio, a refund will be issued with email confirmation. Shipping is non-refundable.
For international orders, we only offer exchanges in styles or sizes, no refunds.
For purchases made on sale or with AFTERPAY we only offer exchanges in style or sizes or store credit.
Customer is responsible for all return shipping costs, the package MUST be tracked.
Please fill in our returns contact form for all returns.
*Please note anything bought from our mumsie & co retail space is only eligible for store credit or exchange*
 

EXCHANGES

We accept exchanges on unworn, unwashed garments within 15 days of parcel delivery. Tags must be attached.
Because of the nature of our business, the possibility of your desired size being available is limited. 
Please make sure to get in touch as soon as you realise the sizing is incorrect. If possible we will reserve your preferred size until delivery and inspection of original purchased garment at the mumsie studio. Exchanges can be sent to us at our Australian address or to our hub in Los Angeles, CA, USA.
As a measure of good faith we cover the cost of sending out any new exchange item and the customer is responsible for the expense of returning the original item. Any additional exchange's past this will be at customers expense, packages must be tracked. 
Please fill in our returns contact form for all exchanges.

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