Refund policy

Exchange and Returns Policy
Don't worry we are sure you're going to love your new mumsie but if for any reason you are not happy with our products purchased online we can help you out. Please email care@themumsie.com for any assistance with fit, sizing, exchanges or returns. We accept returns to our HQ in Australia or our warehouse in CA, USA.

The Mumsie is happy to discuss these details further with you in regards to the exchange of an item or credit note, providing that the product is undamaged and in its original condition. It is the customer’s responsibility to pay all freight charges to return the item, unless goods are deemed faulty.
When it comes to returns or exchange, we operate a “fair and reasonable” policy. All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
Please be mindful when deciding what mumsie you wish to purchase as we do not usually offer refunds for change of mind, however, we will happily discuss the details of your exchange with you further via email at care@themumsie.com and do our best to get you sorted. All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items, however you can return for store credit.
All return enquiries are to be made within 30 days of receiving your items. Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling).
We do not offer refunds on international orders or purchases made with AFTERPAY. Store credit or exchange only.
Please email care@themumsie.com for all issues regarding the return and exchange of items and we'll help you out as soon as we can.